Negative behaviors are often hard to isolate, difficult to prove and uncomfortable to address. Frequently, the areas that require improvement relate to behaviors that are difficult to quantify. Consequently the manager's perceptions can seem subjective rather than objective. So discussing these issues with an employee can seem out of the question. The underlying problem is the inability to translate what is "known" into effective words that are easier to say and positively effect the employee.
This Guide offers:
- The right words to describe behavioral aspects of performance such as interpersonal skills, temperament, characteristics, tone, approach, etc.
- Real-life, challenging performance scenarios translated into the start of accurate, honest, hearable and sayable talking points.