About EPS EPS, founded by Jamie Resker, offers training and specialized consulting solutions designed to increase overall employee performance throughout your organization.  Through coaching, training and licensing services the program has  been successfully used by employees in organizations ranging from Fortune 1000 corporations to medium sized businesses and non-profit organizations. Over the course of Jamie's 20+ years of experience as an HR and OD professional, she began to see patterns in how employee performance issues were typically handled: Most managers found it difficult to provide performance feedback to their employees, particularly when the issue was related to a behavior. When managers did initiate performance discussions they tended to focus on examples of poor performance and predictably most employees reacted defensively. Jamie developed a real world solution to overcome these problems, and offers the program through an easily learned tool, called the Performance Continuum Feedback Method (PCFM). The PCF shows feedback providers a new way to make sense of, communicate about and manage employee performance. About Jamie Resker Jamie Resker, Founder and President of EPS, is the originator of the Performance Continuum Feedback Method.  Jamie introduces a new solution for systematically diagnosing employee performance issues and development opportunities and crafting messages about even the most sensitive performance issues that come across as both honest yet hearable. Jamie teaches diagnostic and communications skills which through a series of exact steps, allow managers to provide non-threatening performance feedback to drive measurable and positive changes in employee behavior and performance.  Prior to starting EPS, Jamie held senior HR positions in a variety of business sectors.  Jamie is also the Director of the Work Systems Affiliates Performance Management Practice Group.