Negative behaviors are often hard to isolate, difficult to prove and uncomfortable to address.  Do you have an employee who is wreaking havoc in your organization?  The underlying problem is the inability to translate what is "known" into effective words that are hearable and sayable. 

This Guide offers:

• The right words to describe behavioral aspects of performance such as interpersonal skills, temperament, characteristics, tone, approach, etc.
• Real-life, challenging performance scenarios translated into words that don't feel attacking.