Faclitator Materials
Navigating Challenging Conversations

All Employee Program

  • Click Image for Download PowerPoint:  

Faciliator Guide (as discussed, permission to edit this document to customize for GOJO)

Use Microsoft Publisher 2007 to open and edit this file:


Printable Documents

Permission to download and share within GOJO


  • Three Approaches Worksheet
  • 5 Minute Peer Questions Organizer Worksheet


  • Conversations to Connect Key Concept Card


  • Video 1:  Ladder Of Inference TEDEd:  Rethinking Thinking (used in the "Get the Full Story" training section)

ladder of inference.png

  •  Video 2:  VMA Awards (used in the Situation, Behavior, Impact training section)
  • Video 3:  Never Jump to Conclusions (can be added to "Get the Full Story" section)

Instructions for Playing the Video in Powerpoint:

Step 1:  Open and save the MP4 file (the video will open; hover your mouse over the video and click on the "down arrow" to download the file to your computer).

Step 2:  Save the MP4 file to the computer you will be using for your PowerPoint presentation
Step 3:  Insert the file into your PowerPoint document:  Select "Insert" on the menu bar, then select "Movie", and choose the file

     Tip:  Test that the video plays before each training session.  Oftentimes the video has to be reinserted.  





Program Materials and all aspects of the Conversations to Connect Training Program are the confidential information of Employee Performance Solutions LLC (The Licensor). 

The Licensor’s materials are designed to be used as produced by Licensor within the Client Organization. The materials may not be photocopied, reproduced or modified without Licensor’s prior written consent. Each workshop participant must have his or her own individual set of original participant materials, which must be purchased from Licensor and may not be reused by subsequent participants.  The licensing fee is incorporated into the cost of each set of participant materials.

Workshops may only be facilitated by Certified Facilitators who have participated in the Train-the-Trainer facilitation program as provided by Licensor. 

The material may be taught within the Client Organization only, American Jewish World Services, Inc.  Should the Certified Facilitator leave the Client Organization and wish to facilitate the program elsewhere, a new agreement must be initiated with the new Client Organization.