because your employees are your business

Jamie Resker

Jamie Resker, Founder and Practice Leader of Employee Performance Solutions, is a recognized thought leader and innovator in the area of performance management. She helps organizations create a culture of performance development conversations by reshaping dialogue between managers and employees with a framework designed to exchange meaningful information. Jamie is the originator of the Performance Continuum Feedback Method®, an approach for differentiating employee performance, identifying gaps and crafting hearable, sayable feedback. Her work is anchored on the principles of neuro-leadership and elements of Appreciative Inquiry which make the tools and training universally applicable, transcending organization type/size, industry, geography and culture. Jamie is a frequent contributor on the topic of employee performance and feedback. She holds a BA in Business from Emmanuel College and is an instructor at the Boston University Corporate Education Group. She is on the faculty for the Northeast Human Resources Association and is an Advisory Board Member for the Institute of Human Resources.
Find me on:

Recent Posts

Moving to Continuous Performance Conversations

Posted on 06/27/2017 By Jamie Resker

While most managers think they are having higher level conversations about performance, the truth usually falls short.  Communication typically centers on projects, status updates, issues, etc.  When we take a closer look we see one of four types of manager/employee communication:

Four Categories of Manager-employee Communication

There are three settings where managers and employees frequently find time to connect

  1.  Impromptu communication
    Job responsibilities, project status, goals, and all manner of work issues are everyday topics. These conversations happen in spur-of-the-moment ways and places:  phone, in-person, email, open door practices and more.

  2.  General questions and general answers
    Most employees are sincerely interested in knowing how they are doing.  Efforts to solicit feedback typically fall under the “asking general questions” and “receiving meaningless answers.  For example:

Employee Asks:  How am I doing?
Manager Answers: You’re doing great.

Employee Asks:  “What can I do better?”
Manager Answers: “I can’t think of anything.”

Manager Asks:  “How is everything going?”
Employee Answer:  “Great”.


How to Make Pay Decisions Without Performance Review Ratings

Posted on 06/05/2017 By Jamie Resker

Your organization wants to do away with ratings. But if you do that, how are you planning to determine pay increases?

The good news:  you can make pay decisions without ratings.  You first need to establish an approach to understand, differentiate, and measure performance.  The three factors to consider are: 

  1. Employee Performance Measurement Metrics:The ability to differentiate employee performance
  2. Merit Budget:Typically a fixed dollar amount that is set aside to recognize and reward employees.
  3. Pay Range Structure:Market data or an internally developed salary scheme (which should correlate to market data) will determine the minimum, mid, and maximum pay ranges for the positions in your organization.

I’ve put together a five-minute video outlining my process. A deeper dive into how everything works can be found in the rest of the blog post below.



Step 1: Establish Employee Performance Measurement Metrics

The 5-level rating scheme is too limited to measure performance meaningfully - it needs to go. But most see the only alternative as having no system to measure and track performance. Establishing a new, more robust measurement system is a must.


May 4, 2017 HR Workshop:  Strategies for Modernize Performance Management in Your Organization

Posted on 03/29/2017 By Jamie Resker

Strategies for Phasing Out Performance Appraisals HR Workshop
 Thursday, May 4, 2017
Time:  8:30am - 5pm
Framingham, MA
Register Here

The workplace has changed to be more collaborative, social and fast moving.  It's time for performance management to change too.  By now, we know that our past efforts to redesign standard elements such as forms, ratings, competencies is no longer the answer. 

This session get you thinking about a fresh approach that works smarter and insures performance alignment conversations happen between managers and employees.   An approach that delivers on the promise of improving employee performance.  

This hands-on workshop is designed for HR professionals looking for proven strategies to influence change in their organizations and tools they can use to effect a PM system that enables higher levels of employee performance.  

You’ll learn how to:

  • Reshape manager and employee communications with frequent, forward-looking dialogue that emphasizes growth and insight rather than evaluation.  
  • Create a performance management framework that aligns with your organization’s needs, values and business objectives—you can choose from a variety of tested techniques and models.
  • Replace the “busy work” stigma commonly associated with performance management and re-brand it as a strategic initiative that adds real value.  
  • Build the case for moving beyond evaluations and ratings, including proven strategies for swaying key skeptics to shift their thinking.   
  • Replace single category ratings with a "discovery" process to calibrate and communicate about employee performance effectiveness with the Employee Performance Continuum, a model used to assess Results and Behaviors.
  • Make pay decisions without using ratings. 

Simple 1-Page Performance Review Form

Posted on 09/20/2015 By Jamie Resker

Dump Long Winded Performance Appraisal Forms

Managers complain about the employee performance appraisal process being too cumbersome and saddled with long forms.  If your organization’s performance review form is more than one or two pages then it’s likely too long.  Can a one-page performance review be effective?  Absolutely.  Keeping the form focused on the most essential information leads to generating  meaningful performance review content, better quality and more focused employee performance conversations.    

Here Are the Four Essential Elements of a Performance Appraisal Form:  


Pros and Cons of Giving and Receiving Feedback Using Technology

Posted on 09/08/2015 By Jamie Resker

Insight gained through giving and receiving timely and specific feedback is how we and others get better.  Sometimes we need to be on the receiving end and other times we need to initiate feedback to help others learn and grow.  The question is how to go about exchanging meaningful feedback at work. 


3 Steps for Giving Performance Feedback

Posted on 08/11/2015 By Jamie Resker

It is clear that the key reason managers avoid giving feedback is not because they don’t understand the problem but rather because they don’t know how to script a message that is “sayable” and “hearable.” The Performance Continuum Feedback® Method (PCFM) is a straight forward approach to do just that.


Are Your Managers Giving Feedback?

Posted on 04/13/2015 By Jamie Resker

Manager and Employee Conversations Happen, But…  

While most managers think they are having higher level conversations about performance, the truth usually falls short.  Communication typically centers on projects, status updates, issues, etc.  When we take a closer look we see one of three types of manager – employee communication:

Four Categories of Manager-employee Communication



The Future of the Performance Review

Posted on 02/20/2015 By Jamie Resker

Hear three experts talk about their take on the performance review.  National Public Radio produced a story about “The Future of the Performance Review”.   “Performance review” is perhaps the most hated phrase in the workplace. Studies show it’s not just employees, but also managers and even HR professionals who dislike the practice. “The interview discusses