Generic praise like "great job" lands flat and gets forgotten. Learn a simple, repeatable way to give specific, authentic appreciation that reflects what someone truly contributed — building confidence and making people want to keep delivering.
Two-Way Performance Feedback Training
Bring managers and employees together to align on feedback, expectations, and development
Most performance feedback training puts everything on the manager. This program takes a different approach. Both sides learn together — building the shared language, shared ownership, and honest conversations that actually move performance forward.
One Program. Two Sessions.
Performance Conversations: Full-Team Learning
Part 1:
Managers + employees together
Building shared tools and a common language for performance conversations — on both sides.
Part 2:
Managers
Going deeper with Root Cause Analysis and the Turnaround Method to handle performance challenges confidently.
Part 1 .................
Managers + employees together
Empower Everyone to Self-Manage Their Performance and Potential
Most employees wait for feedback — and miss chances to take initiative on their own growth. Part 1 changes that. Everyone learns together, building the shared language and mutual ownership that makes performance conversations work on both sides.
What You'll Learn ⇒
Proactively Gather Feedback
Most employees wait and wonder — never quite sure how they're really doing. Learn a quick, powerful way to ask the right questions, to reveal how you’re adding value and how you can be even more effective going forward. No more waiting to be told.
Uncover and Share Your Professional Growth Interests
Resumes show your past. Use the Career Pattern model to articulate what you want to learn, contribute to, or develop next — so the people around you know how to support you.
Boost Your Performance with Self-Reflection
Use the Employee Performance Continuum to reflect on how your work results and day-to-day behaviors shape your impact — a simple, visual way to spot strengths, identify growth areas, and align your performance with what matters most.
Give Meaningful Recognition to Others
Part 2 .................
Managers
Equip Managers to Handle Performance Challenges
Building on Part 1, managers go deeper. Most managers want to give feedback — they just don't know how to say it without making things worse. That hesitation leads to silence and missed opportunities to course-correct before small issues become patterns.
Learning to apply our Root Cause Analysis and the Turnaround Method, managers learn exactly what to say and how to say it — clearly, confidently, and without triggering defensiveness. Whether it's in-the-moment feedback or a longer-term pattern, they leave with the tools to speak up and guide performance forward.
What You'll Learn ⇒
Personalize Performance Conversations for Each Team Member
Our Performance Content Planner gives managers a clear, current picture of where each person stands right now — their strengths to recognize, growth areas to develop, and performance gaps to course-correct. No more reviewing the past. Every conversation focused on what's next.
Speak Up in the Moment
Minor issues left unaddressed become patterns — and patterns become performance problems. Learn simple, sayable wording to name what's off and address it early, before it builds into something harder to correct.
When the issue is complex, behavioral, or has become a pattern:
Step 1: Clarify the real problem
Performance patterns and behavioral issues get tangled up in history, emotion, and assumptions fast. Our Root Cause Analysis cuts through all of it — separating facts from feelings, results from behaviors — so managers can name the real issue clearly, fairly, and without bias.
Step 2: Know exactly what to say
Once the issue is clear, our Turnaround Method gives managers the exact words to address it head-on — non-critical, forward-focused language that gets heard instead of triggering a defensive reaction.
Program Takeaways
-
Employees stop waiting — they take initiative, ask for input, share goals, and give recognition
-
Managers stop carrying the conversation alone — performance becomes a shared practice on both sides
-
Tough behavior conversations become manageable — managers have the exact words for even the hardest issues
-
Recognition lands differently — specific, personal, and tied to real contribution
-
Performance patterns get resolved — focused on what's next, not what went wrong
-
Higher engagement, fewer surprises — when both sides are honest and informed, reviews stop shocking anyone
The brain science behind both sides of the conversation.
Traditional feedback triggers a threat response — the amygdala fires, defenses go up, and the message stops landing. Our method is built around brain-based language patterns that reduce that response before it starts — on both sides.
Grounded in neuroscience and Appreciative Inquiry
When employees are equipped to ask the right questions and managers are equipped to respond with non-critical, hearable language, the brain's defensive response doesn't fire. The conversation happens honestly, early, and in both directions. That's what real feedback culture looks like.
Delivery
In-person or live-virtual
Duration
Part 1: 2 hours
Part 2: 2 hours
Teaching Style
Instructor-led interactive hands-on
Learn, Try, and Apply method
Have Questions?
Schedule a 30-minute call for an opportunity to ask questions. We'll listen to help understand and clarify your target goals, and if there's alignment, that's fantastic! If not, no worries – we don't push our services. You'll still benefit from gaining clarity on your challenges and receiving guidance towards potential solutions.
Training & Organizational Strategy Solutions
Tools and services to align talent, leadership, and team effectiveness to your business goals
HR Performance Coaching Tools and Training
Support Managers Handle Performance Issues with Less Stress and More Clarity
Equip HR pros to guide managers through even the most challenging performance conversations.
Explore Program ⇒
TTI Insights: DISC & Motivators Assessments
Help Your Team Work Better Together
Most team issues aren’t about skill—they’re about people not clicking. These simple, research-backed tools help everyone understand how they work, communicate, and what really motivates them—so teams connect, collaborate, and get more done together.
Explore Program ⇒