Two-Way Performance Feedback Training

Bring managers and employees together to align on feedback, expectations, and development

Most performance feedback training puts everything on the manager. This program takes a different approach. Both sides learn together — building the shared language, shared ownership, and honest conversations that actually move performance forward.

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One Program. Two Sessions.

Performance Conversations: Full-Team Learning

Part 1:  
Managers + employees together
Building shared tools and a common language for performance conversations — on both sides.


Part 2:
Managers 
Going deeper with Root Cause Analysis and the Turnaround Method to handle performance challenges confidently.

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 Part 1 .................
Managers + employees together


Empower Everyone to Self-Manage Their Performance and Potential

Most employees wait for feedback — and miss chances to take initiative on their own growth. Part 1 changes that. Everyone learns together, building the shared language and mutual ownership that makes performance conversations work on both sides.


What You'll Learn

 

Proactively Gather Feedback

Most employees wait and wonder — never quite sure how they're really doing. Learn a quick, powerful way to ask the right questions, to reveal how you’re adding value and how you can be even more effective going forward.   No more waiting to be told. 


 Uncover and Share Your Professional Growth Interests

Resumes show your past. Use the Career Pattern model to articulate what you want to learn, contribute to, or develop next — so the people around you know how to support you.


 Boost Your Performance with Self-Reflection

Use the Employee Performance Continuum to reflect on how your work results and day-to-day behaviors shape your impact — a simple, visual way to spot strengths, identify growth areas, and align your performance with what matters most. 


  Give Meaningful Recognition to Others

Generic praise like "great job" lands flat and gets forgotten. Learn a simple, repeatable way to give specific, authentic appreciation that reflects what someone truly contributed — building confidence and making people want to keep delivering.

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 Part 2 .................
Managers


Equip Managers to Handle Performance Challenges

Building on Part 1, managers go deeper. Most managers want to give feedback — they just don't know how to say it without making things worse. That hesitation leads to silence and missed opportunities to course-correct before small issues become patterns.

Learning to apply our Root Cause Analysis and the Turnaround Method, managers learn exactly what to say and how to say it — clearly, confidently, and without triggering defensiveness. Whether it's in-the-moment feedback or a longer-term pattern, they leave with the tools to speak up and guide performance forward.


What You'll Learn

Personalize Performance Conversations for Each Team Member

Our Performance Content Planner gives managers a clear, current picture of where each person stands right now — their strengths to recognize, growth areas to develop, and performance gaps to course-correct. No more reviewing the past. Every conversation focused on what's next.


Speak Up in the Moment

Minor issues left unaddressed become patterns — and patterns become performance problems. Learn simple, sayable wording to name what's off and address it early, before it builds into something harder to correct.


When the issue is complex, behavioral, or has become a pattern:

Step 1:  Clarify the real problem

Performance patterns and behavioral issues get tangled up in history, emotion, and assumptions fast. Our Root Cause Analysis cuts through all of it — separating facts from feelings, results from behaviors — so managers can name the real issue clearly, fairly, and without bias.

Step 2:  Know exactly what to say

Once the issue is clear, our Turnaround Method gives managers the exact words to address it head-on — non-critical, forward-focused language that gets heard instead of triggering a defensive reaction.  

 

Program Takeaways

  • Employees stop waiting — they take initiative, ask for input, share goals, and give recognition

  • Managers stop carrying the conversation alone — performance becomes a shared practice on both sides

  • Tough behavior conversations become manageable — managers have the exact words for even the hardest issues

  • Recognition lands differently — specific, personal, and tied to real contribution

  • Performance patterns get resolved — focused on what's next, not what went wrong

  • Higher engagement, fewer surprises — when both sides are honest and informed, reviews stop shocking anyone


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Why This Approach Works

The brain science behind both sides of the conversation.

Traditional feedback triggers a threat response — the amygdala fires, defenses go up, and the message stops landing. Our method is built around brain-based language patterns that reduce that response before it starts — on both sides.

 

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Grounded in neuroscience and Appreciative Inquiry

When employees are equipped to ask the right questions and managers are equipped to respond with non-critical, hearable language, the brain's defensive response doesn't fire. The conversation happens honestly, early, and in both directions. That's what real feedback culture looks like.

Delivery

In-person or live-virtual

Duration

Part 1:  2 hours
Part 2: 2 hours

Teaching Style

Instructor-led interactive hands-on
Learn, Try, and Apply method

 

Have Questions?

Schedule a 30-minute call for an opportunity to ask questions. We'll listen to help understand and clarify your target goals, and if there's alignment, that's fantastic! If not, no worries – we don't push our services. You'll still benefit from gaining clarity on your challenges and receiving guidance towards potential solutions. 

 

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