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Delivery
In-person or live-virtual
Two-Way Performance Feedback Training
Bring managers and employees together to align on feedback, expectations, and development
Most performance feedback training focuses only on managers. This 2-part program flips the script, bringing managers and employees together to build a shared, practical approach to performance, development, and communication.
✔ Build shared ownership for performance
✔ Prepare managers to give feedback early, clearly, and constructively—without triggering defensiveness
✔ Strengthen everyday performance conversations to improve results, retention, and alignment
One Program. Two Sessions.
Performance Conversations: Full-Team Learning
Part 1: Empower Everyone to Self-Manage Their Performance and Potential
Managers and employees learn together, building the mindset, language, and tools to make feedback a two-way street. Employees stop waiting and start asking the right questions, giving meaningful recognition, and sharing what they want to learn or take on next.
Part 2: Performance Feedback Manager Training
Building on Part 1, managers dive deeper, learning how to address performance issues head-on. Using our Root Cause Analysis and Turnaround Method, they learn how to tackle tough conversations with clarity, care, and confidence—moving beyond “constructive criticism” to feedback that works.
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Part 2
Performance Feedback Manager Training
Building on Part 1, managers learn advanced strategies to address performance issues and give clear, confident feedback—without triggering defensiveness. With tools like Root Cause Analysis and the Turnaround Method, they’re ready to handle any challenge.
Who It's For: Managers at all levels. New managers build confidence. Experienced leaders sharpen their approach.
Program Value:
The Challenge: Most managers want to give feedback—they just don’t know how to say it without making things worse. That hesitation leads to silence, confusion, and missed growth opportunities.
We teach managers exactly what to say, how to say it, and how to address performance issues clearly—without triggering defensiveness or avoiding the conversation. Whether it’s in-the-moment feedback or course-correcting off-track patterns, managers gain the tools and confidence to speak up early and guide performance forward.
What You'll Learn ⇒
Give Feedback in the Moment
Forget awkward “constructive criticism.” Our simple, say-it-now method helps managers address performance problems—clearly and calmly—in a way that doesn’t feel like a personal attack but still calls attention to what needs to change. Easy to remember, quick to use, and effective for both work results and behavioral issues.
Personalize Performance Feedback for Each Team Member
Generic feedback falls flat. With our Performance Content Planner, managers quickly pinpoint each employee’s strengths, contributions, and growth areas. So feedback is easier to give, more meaningful, and amplifies impact at the individual, team, and organizational level.
Clarify Performance Issues
When performance is off track, clarity is your first step forward. Our proven Root Cause Analysis approach helps managers break down complex issues—spotting patterns, focusing on facts, and pinpointing what’s really going on. It’s a fair, structured way to understand challenges and take action to course-correct off-target results or behavior.
Say What Needs to Be Said—Without Sparking Defensiveness
Most feedback approaches miss the mark—too vague, too harsh, or just too hard to say. The Turnaround Method flips the script. It gives managers a refreshingly simple way to share clear, direct information without triggering defensiveness. Actionable and future-focused—it’s a powerful shift from traditional methods that works in real conversations.
Program Benefits and Takeaways:
Have Questions?
Schedule a 30-minute call for an opportunity to ask questions. We'll listen to help understand and clarify your target goals, and if there's alignment, that's fantastic! If not, no worries – we don't push our services. You'll still benefit from gaining clarity on your challenges and receiving guidance towards potential solutions.
