Most of us would rather have a root canal (without the Novocain) than give an employee feedback about poor performance, particularly when it relates to a behavior based issue. Yet, we will eagerly discuss or more accurately complain about these issues to colleagues, friends or family. So what stops us from providing feedback to the employee?
Performance Management Blog
The traditional method of providing constructive criticism/feedback would sound something like this:
Topics: feedback, addressing bad behaviors, Address Performance Issues, managing workplace behavior issues, manager avoiding performance conversations, constructive criticism, improving performance, managing difficult discussions, managing bad employee behaviors, address bad behavior, difficult employees, disruptive behavior, employee performance issue
We all know who the offenders in our organizations are. They are the employees and managers who make it difficult for others to get their job done. It is easy to identify the bad actors in our organizations who exhibit bad behaviors, but most people who could intervene fail to do so because they are uncertain about how to deal with the problem. That's because most leaders charged with addressing behavior-based issues have little or no experience or training in dealing with this challenge. Consequently, we often see patterns of disruptive behavior emerge when they could have been prevented through the right kind of early intervention.
Development and retention of employees has become an important goal of most HR managers, but success lies in getting managers to address the hard to discuss performance issues with their employees. When these performance issues, which are often behavioral in nature, are addressed with employees instead of being swept under the rug, managers also open up the potential for employee development and improved retention rates. Helping managers identify the one key performance issue, craft the right words for the discussion, and manage the discussion and outcomes is the best strategy for developing and retaining employees.